Customer Service Continued

Given that I'd received the backorder notice, I emailed Customer Service (an oxymoron?) at Ajax to cancel my order. That was yesterday about noon EDST and I've not heard a word in reply. I wonder why... This isn't customer service. I should know, I've answered 5 such e-mails for the business at which I work and processed 2 orders. It should be a simple thing to do, unless of course, a single order doesn't get the attention that a wholesale order receives. Here, the individual gets EXACTLY the same attention and care that a wholesale buyer receives. A customer is a customer and VALUED. I don't feel valued by Ajax right now.